About us

1. Acceptance of Terms

By accessing or using the websites, applications, software, hardware products, or any associated services operated under the NovaOtter brand, you agree to be bound by these Terms of Service. If you do not agree with these terms, you must not use our services.

You must be the age of majority in New Zealand or your jurisdiction of residence, or have obtained appropriate consent for any minors using our services under your supervision.

2. Scope of Services

NovaOtter operates as a multi-division technology and services brand under LBS Property LTD.

3. Contracting Party

All services, products, and transactions are legally provided by LBS Property LTD trading as NovaOtter. Any agreement for services or purchases is made with LBS Property LTD.

4. Website and Platform Content

All content provided through NovaOtter platforms is for general information and functional use only. While we aim for accuracy, we do not guarantee completeness, reliability, or timeliness. Use is at your own discretion.

5. Account Use & Responsibilities

Where applicable, you are responsible for:

• Maintaining confidentiality of account credentials
• Ensuring all information provided is accurate and up to date
• All activity conducted under your account

6. Orders, Subscriptions & Payments

7. Cancellations & Refunds

Refund eligibility depends on product or service type:

• Software and subscriptions may be cancellable depending on plan terms and usage.
• Hardware is subject to return condition and warranty assessment.
• Services may incur cancellation fees depending on stage of completion.
• Refunds are assessed on a case-by-case basis. Misuse, damage, or breach of terms may void eligibility.

8. Acceptable Use

You agree not to:

• Use services for unlawful, harmful, or fraudulent purposes
• Reverse engineer, copy, or exploit software or hardware without permission
• Interfere with platform security or infrastructure
• We reserve the right to restrict access where misuse is identified.

9. Liability

To the maximum extent permitted by law:

• We are not liable for loss of data, profits, or business interruption.
• We are not liable for damage arising from misuse of products or services.
• We are not liable for delays caused by external factors beyond our control.
• Users are responsible for ensuring safe and appropriate use of all products and services.

10. Indemnity

You agree to indemnify and hold harmless LBS Property LTD and its directors, employees, and affiliates from any claims, losses, damages, or expenses arising from your misuse of services or breach of these Terms.

11. Warranties

Unless otherwise stated:

• New hardware products include a 12-month warranty.
• Refurbished products include a 3-month warranty.
• Software is provided as is and may be updated or changed over time.
• Warranty claims require proof of purchase and evidence of fault.

12. Intellectual Property

All content, software, branding, designs, and materials remain the intellectual property of LBS Property LTD or its licensors. You may not copy, reproduce, or distribute without prior written consent.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and store your information.

14. Changes to Terms

We may update these Terms at any time. Continued use of our services after updates constitutes acceptance of the revised Terms.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

16. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the jurisdiction of New Zealand courts.

1. Introduction

By using our services, you agree to the collection and use of information in accordance with this policy.

2. What We Collect

3. How We Use Your Information

• Provide and operate our services, software, hardware, and platforms
• Manage user accounts and authentication
• Process transactions and fulfil orders
• Provide customer support
• Improve products, features, and performance
• Detect and prevent fraud or abuse
• Send service-related communications
• Comply with legal obligations

4. Legal Basis for Processing

• Contract: to deliver services you request.
• Consent: where you have given permission, such as marketing emails.
• Legitimate interests: to improve services, security, and business operations.
• Legal obligation: to comply with applicable laws and regulations.

5. Payments

We do not store or process full credit or debit card details.

All payment transactions are handled securely by third-party payment processors such as Stripe, Shopify Payments, or similar providers. These providers are responsible for securely processing your financial information.

We may store limited transaction metadata such as payment status, subscription type, or billing reference.

6. Marketing Communications

We may send you service updates, product information, or marketing communications if you have opted in or where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly. You will still receive essential service-related messages such as billing, security, and account notices.

7. Cookies, Apps & Tracking Technologies

We use cookies, session storage, and similar technologies across web and application platforms to maintain login sessions, enable core platform functionality, analyse usage and performance, and improve user experience.

You can disable cookies in your browser, but some features may not function correctly. Mobile and desktop applications may also use local storage and secure tokens for authentication and functionality.

8. How We Share Information

We do not sell your personal information. We may share data with:

• Payment processors for transactions
• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Delivery and logistics partners for hardware orders
• Legal authorities when required by law
• All third parties are required to handle data securely and only for intended purposes.

9. Data Storage and Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Security measures may include encryption, access controls, and secure infrastructure providers.

However, no system is completely secure, and we cannot guarantee absolute protection.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• When no longer required, data is securely deleted or anonymised.

11. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally possible
• Withdraw consent where applicable
• To exercise these rights, contact us using the details below.

12. International Data Transfers

Some service providers may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure your data is protected to a standard comparable with this policy.

13. Children's Privacy

Our services are not intended for individuals under the age of majority without appropriate parental or guardian consent. We do not knowingly collect personal data from minors without such consent.

14. Third-Party Services

Our services may include links or integrations with third-party platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our services indicates acceptance of changes.

16. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us using the contact details on this page.

1. General Information Only

While we aim to ensure accuracy and keep content up to date, LBS Property LTD trading as NovaOtter makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on the website.

Any reliance you place on such information is strictly at your own risk.

2. No Professional or Technical Advice

Nothing on this website constitutes legal, financial, technical, engineering, or professional advice of any kind.

You should seek appropriate independent professional advice before making decisions based on information provided through our website, software, or services.

3. As Is and As Available Basis

All services, software, applications, hardware products, and digital tools provided by NovaOtter are offered on an as is and as available basis unless expressly stated otherwise.

• Services will not necessarily be uninterrupted or error-free.
• Software may not be free from bugs or defects.
• Hardware may not operate without fault in all conditions.
• The website or systems may not always be available or secure.

4. Limitation of Liability

To the maximum extent permitted by New Zealand law, LBS Property LTD, trading as NovaOtter, shall not be liable for any loss, damage, injury, or expense of any kind arising from:

• Use of this website or reliance on its content
• Use or misuse of software, applications, or hardware products
• Service interruptions, delays, or system failures
• Errors, omissions, or inaccuracies in content
• Third-party services, links, or integrations
• This includes, without limitation, direct, indirect, incidental, consequential, or punitive damages.

5. External Links

This website may contain links to third-party websites or services. These links are provided for convenience only.

We do not control, endorse, or assume responsibility for the content, privacy practices, or availability of third-party websites. Accessing third-party sites is at your own risk.

6. Product and Service Use

Users are responsible for ensuring that any software, hardware, or services provided by NovaOtter are used appropriately, safely, and in accordance with any instructions or documentation provided.

Improper use may result in damage, data loss, or performance issues for which we are not responsible.

7. No Guarantee of Results

Any performance outcomes, results, or expectations related to the use of our products or services are not guaranteed.

Actual results may vary depending on usage conditions, environment, configuration, and other external factors.

8. Errors and Omissions

We do not guarantee that the website or any associated content is free from errors or omissions.

We reserve the right to update, correct, or modify content at any time without notice.

9. Indemnity

By using this website and our services, you agree to indemnify and hold harmless LBS Property LTD, its directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the website or breach of these terms.

10. Governing Law

This Disclaimer is governed by the laws of New Zealand. Any disputes arising in relation to this website or its use shall be subject to the exclusive jurisdiction of New Zealand courts.

11. Contact

If you have any questions regarding this Disclaimer, please contact us using the contact details on this page.